CORNICHE ONLINE

GENERAL TERMS

O R D E R C A N C E L L A T I O N

Under the Consumer Protection (Distance Selling) Regulations you have a right to cancel your order for any item purchased on this website, for a full refund within 7 [seven] working days of receiving your goods.

To cancel your order under the Consumer Protection (Distance Selling) Regulations you can email us , or write to us quoting your order/invoice number within 7 [seven] working days of taking delivery of your goods. We will advise you of the procedure for returning your goods.

Please note any delivery charges, for your original order and subsequent return, will not be credited or refunded.

If a return tag is attached to the item and it has been removed, then we will not accept a return of the item under any circustances, within or outwith the 7 (seven) working days regulation

Back

M A N U F A C T U R I N G F A U L T S

Any product with a manufacturing fault will be replaced in accordance with the manufacturers guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products must be returned in suitable protective packaging by Recorded Delivery or some other traceable method.
We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.

Back

O U T O F S T O C K I T E M S

In the unlikely event that an order is made on an item which is out of stock, there will be no liability to Corniche or its employees beyond the full refund of any sums paid. There would also be an apology for any disappointment, we are happy to say this has only ever happened once (sorry Luke!).

Back

D E L I V E R Y T O U K M A I N L A N D

Delivery is available to all addresses. The postage costs are described in "postage", unless a special service is requested by the customer. Normal delivery is by Royal Mail Special Delivery and will require a signature on delivery. Delivery also includes, in most circumstances, full insurance

Back

D E L I V E R Y T O I N T E R N A T I O N A L A D D R E S S E S

Delivery for locations outside the United Kingdom will be, unless requested otherwise, by "Royal Mail Signed for International - Priority and Registered". A signature on delivery will be required. This will normally include full insurance, excepting where the insurance is limited to the country of delivery. In the unlikely case of loss, Corniche will be liable for refunding the maximum insurance allowed to the country of delivery. Customers will be informed, before despatch, of any insurance limitation.

Back